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Frequently asked questions & our answers
If you cannot find an answer to your question, please contact Vienna Airport Cab by email or call us at: +43 676 407 1081.
Frequently asked questions - FAQ
All bookings must be made in advance.
The easiest way to book Your airport taxi is to call us or send SMS to our phone.
You can also use our secure online booking form.
Vienna Airport Cab offers transfer under fixed rates and the price doesn't depend on traffic conditions or traffic jam, so price is cheaper then regular taxi.
Prices are per vehicle and not per person, and the type of vehicle is determined by the number of passengers.
Sedan - Three passengers maximum.2 suitcases and 2 carry on cases.
Station Wagon - Three to four passengers.3 suitcases and 3 carry on cases.
Minivan - Four to eight passengers.8 suitcases and 8 carry on cases.
Station Wagon - Three to four passengers.3 suitcases and 3 carry on cases.
Minivan - Four to eight passengers.8 suitcases and 8 carry on cases.
Payment is made directly to the chauffeur.You can pay by cash or the following credit cards (Credit Card Charge €5).
No. Giving a tip is discretionary and completely up to you.
Your driver will come to pick you up at your desired destination as previously agreed.
A few minutes after landing in Vienna, You will receive a call from our representative who will coordinate the pickup with your driver.
This should never happen, but if by any chance does happen, please call us at +43 676 407 1081 (07:00 - 23:30) or +43 676 786 1065 (05:00-22:00) and our experienced staff will help You.
We do not charge for flight delays, and we are monitoring your flight landing time.
The driver will wait for you at the new arrival time.
The driver will wait for you at the new arrival time.
Yes, but please be specific (there is no Free Waiting time).If You need some time for shopping, for example, please write that in the comment field.
Important! You can not book 1 taxi for passengers coming with 2 or more different flights.
The first 8 minutes the driver spends waiting are free, every additional 10 minutes are charged 10 €.
You can also request an extra waiting time at the time of your booking.
Please, wait in front of the hotel for the driver (You can contact us few mins before the pickup and ask for information about Your car)
Important Information: For some hotels, parking is allowed only until a specific time of the day and for the specific type of vehicles.
No, please do not eat or drink inside the car. We always try to keep our cars clean for the next passengers.
No, smoking is not allowed in our cars during the transfer.
You can carry pets only if they are properly placed in travel boxes and put in the luggage department of the vehicle.
Additional costs for this service are 15 €.
If You want to change Your booking, please inform us by sending us e-mail message or call us at: +43 676 407 1081.
For bookings between 07:00 and 22:00 - minimum 2 hours before pick-up.
For bookings between 22:00 and 07:00 - minimum 8 hours in advance.
For bookings between 07:00 and 22:00 - minimum 2 hours before pick-up.
For bookings between 22:00 and 07:00 - minimum 8 hours in advance.
If You want to cancel Your booking, please inform us by sending us e-mail message or call us at: +43 676 407 1081.
For bookings between 07:00 and 22:00 - minimum 2 hours before pick-up.
For bookings between 22:00 and 07:00 - minimum 8 hours in advance.
For bookings between 07:00 and 22:00 - minimum 2 hours before pick-up.
For bookings between 22:00 and 07:00 - minimum 8 hours in advance.
